Short version: Vakoza provides an AI receptionist for your business. You're responsible for how you use it and for ensuring your customers know they're speaking with an AI. We reserve the right to suspend accounts that misuse the service.
By creating a Vakoza account or using any Vakoza service, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use Vakoza.
These terms constitute a binding agreement between you (the business owner) and Vakoza ("we", "us", "our"). We may update these terms from time to time — material changes will be communicated by email at least 14 days in advance.
Vakoza is an AI-powered receptionist platform for Indian small businesses. The service includes:
We are not a telecoms provider or a healthcare or legal service. Vakoza is a software tool — the quality and appropriateness of responses depends on how you configure your agent.
We reserve the right to suspend or terminate accounts that provide false information or violate these terms.
You may use Vakoza only for lawful business purposes. You must not:
You are required to disclose to your customers that they are interacting with an AI assistant, not a human employee. This is both an ethical obligation and a requirement under India's consumer protection framework.
Vakoza's default agent persona states "I'm Priya, your AI receptionist." You must not modify the agent to claim it is human when directly asked.
Vakoza offers a free trial period followed by paid subscription plans.
We aim for high availability but do not guarantee uninterrupted service. Vakoza relies on third-party infrastructure (Supabase, ElevenLabs, Twilio) and may occasionally be unavailable due to maintenance or outages outside our control.
We are not liable for missed appointments, lost business, or other damages resulting from service downtime.
Our collection and use of your data — and your customers' data — is described in our Privacy Policy. By using Vakoza, you consent to the data practices described there.
As a business using Vakoza, you are a Data Fiduciary under India's DPDP Act 2023. You are responsible for obtaining appropriate consent from your customers and for handling their data requests.
All Vakoza software, design, and branding is owned by Vakoza and protected by applicable intellectual property laws. Your use of Vakoza does not grant you any ownership or licence to our IP beyond what is needed to use the service.
You retain ownership of your business data (appointments, customer records, agent configuration). We process this data to provide the service as described in our Privacy Policy.
To the maximum extent permitted by Indian law, Vakoza's total liability for any claim arising out of or related to these terms shall not exceed the amount you paid to Vakoza in the 3 months preceding the claim.
We are not liable for indirect, incidental, or consequential damages, including lost profits or data, even if we were advised of the possibility of such damages.
You agree to indemnify and hold Vakoza harmless from any claims, losses, or expenses (including legal fees) arising from your use of the service, your violation of these terms, or any dispute between you and your customers.
Either party may terminate the agreement at any time. We may suspend or terminate your account immediately if you violate these terms, engage in fraudulent activity, or create legal risk for Vakoza.
Upon termination, we will delete your account data within 30 days, except where retention is required by law (e.g., billing records for 7 years under Indian tax law).
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in India.
For questions about these terms: